Shipping policy

Overview

This Shipping Policy outlines the terms and conditions for shipping products offered by our company, including clothing, natural plant‑based products, herbs, lotions, oils, and body care items. It also includes compliance measures for shipping hemp-derived products in accordance with Indiana state law and applicable U.S. federal regulations.

We are committed to ensuring that all products are shipped safely, legally, and efficiently while maintaining transparency with our customers.

1. Shipping Eligibility

We currently ship to addresses within the United States, including all 50 states, subject to compliance restrictions for specific product categories.

1.1 Hemp‑Derived Products

We only ship hemp-derived products that comply with:

  • Indiana Code Title 15, Article 15 regarding the production and sale of hemp.

  • U.S. Federal 2018 Farm Bill requirements.

Shipped hemp-derived products will:

  • Contain no more than 0.3% Delta‑9 THC on a dry‑weight basis.

  • Be sourced from licensed growers and processors.

  • Include proper documentation when required (e.g., certificates of analysis).

Hemp-derived CBD products may be subject to state and local restrictions. We reserve the right to refuse shipment to states or localities where hemp CBD products are prohibited. It is the customer's responsibility to know their local laws.

1.2 Clothing and Apparel

Clothing items are eligible for shipment nationwide. These products are not subject to special restrictions.

1.3 Natural Plant‑Based Goods, Herbs, Lotions, Oils & Body Care

These items are shipped in compliance with:

  • FDA cosmetic and topical product regulations.

  • USPS, UPS, or FedEx guidelines for liquid and plant‑based products.

  • Restrictions on shipping perishable or temperature‑sensitive goods.

No item will be shipped that is prohibited by federal shipping carriers or state-level regulations.

2. Order Processing Time

  • Orders are processed within 1–3 business days.

  • Orders placed on weekends or holidays will begin processing on the next business day.

  • Orders containing hemp-derived products may require additional verification or documentation.

3. Shipping Methods & Carriers

We ship using USPS, UPS, and FedEx depending on product type and customer location.

3.1 Hemp‑Derived Products

To comply with carrier policies:

  • Hemp products ship via USPS or UPS services that allow hemp-related goods.

  • Packages may require adult signature upon delivery.

  • Packages will not make any misleading claims regarding contents.

3.2 Liquid & Oil‑Based Products

  • Packaged according to carrier rules to prevent leakage.

  • May be subject to restrictions when shipping by air.

3.3 Apparel & Non‑Restricted Goods

Shipped using standard carrier services without special restrictions.

4. Shipping Restrictions

4.1 State Restrictions

Some states have additional regulations on certain herbal, plant-based, or hemp‑derived products. If we cannot legally ship to a destination due to state or federal law, we will:

  • Notify the customer.

  • Cancel and refund the restricted portion of the order.

4.2 Age Verification

For hemp-derived products:

  • Customers must be 21+.

  • Age may be verified at checkout or upon delivery.

5. Packaging & Labeling Compliance

We follow all legal requirements for labeling and packaging, including:

  • Avoiding false or misleading claims.

  • Including manufacturer or distributor information.

  • Ensuring hemp-derived products are properly documented and labeled per Indiana and federal law.

Packages containing hemp-derived products will:

  • Not be labeled as containing cannabis or marijuana.

  • Include COAs digitally accessible to customers.

6. Shipping Rates

Shipping rates are calculated at checkout based on:

  • Package weight and size.

  • Destination.

  • Required carrier service.

Certain items (e.g., oils, lotions, or bulk orders) may incur additional handling charges.

7. Tracking & Delivery

  • Customers receive tracking information once an order ships.

  • Delivery times depend on carrier and destination.

  • We are not responsible for delays caused by carriers, weather, or regulatory holds.

8. Lost, Stolen, or Damaged Packages

If a package is lost or damaged:

  • Contact us within 7 business days of expected delivery.

  • Claims may require cooperation with the shipping carrier.

We are not responsible for packages marked as "Delivered" but not located by the customer.

9. Returns & Exchanges

Due to the nature of plant-based, topical, and herbal products, most items are non-returnable unless damaged or defective.

Clothing items may be eligible for exchange if unworn and in original condition.

Full return policy details are provided separately.

10. Compliance Assurances

We ensure that all products and shipments comply with:

  • Indiana hemp cultivation and product laws.

  • Federal 2018 Farm Bill hemp definitions.

  • FDA standards for cosmetics and topical goods.

  • Carrier regulations for liquids, oils, plant material, and hemp.

We reserve the right to update this Shipping Policy at any time to stay compliant with evolving laws and regulations.

WE DO NOT SHIP DELTA 8 TO THE FOLLLOWING STATES: 

Alaska
• Colorado
• Idaho
• Iowa
• Minnesota
• Montana
• New York
• North Dakota
• Oregon
• Rhode Island
• Utah
• Vermont
• Washington
• Arkansas
• Hawaii
• Mississippi
• Kentucky
• Nevada

 

 

Business Name: LouMetJane
Address: 456 N Meridian St, Ste 44437, Indianapolis, IN 46204
Phone: 317-588-2270
Email: loumetjane@gmail.com